Shipping policy

Ionvale Tech provides free standard shipping to eligible addresses in the contiguous United States. The estimated total delivery time is 3 to 5 business days unless a product page or checkout notice clearly states otherwise.

Store operator

Ionvale Tech is the customer-facing online store and trading brand operated by IONVALE DIGITAL GOODS LLC, a Kentucky limited liability company. IONVALE DIGITAL GOODS LLC is the seller of record for purchases made through this store.

Kentucky Organization Number: 1651018

Registered office and business address: 3923 Jefferson Way, Lexington, KY 40573, United States

Email: support@ionvaletech.com

Telephone: +1 850 545 8012

Shipping area

We currently ship only within the contiguous United States. We do not ordinarily ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military addresses, international destinations, freight-forwarding addresses, or P.O. boxes unless the checkout specifically accepts the address and confirms service.

Shipping cost

Standard shipping is free for all eligible orders. There is no minimum order value. If an optional expedited service is offered, its price and estimated delivery time will be shown before payment.

Processing and delivery times

Our estimated total delivery time is 3 to 5 business days. This normally consists of up to 1 business day for order processing and approximately 2 to 4 business days in transit. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 6:00 p.m. Eastern Time, or on weekends or holidays, begin processing on the next business day. Delivery estimates begin when the order enters processing. They are estimates rather than guarantees because weather, carrier disruption, address problems, high seasonal volume, or events outside reasonable control may cause delays.

Order confirmation and tracking

After checkout, we send an order confirmation to the email address provided. When the order ships, we send a dispatch confirmation with available tracking information. Tracking may take up to 24 hours after dispatch to show the first carrier scan.

Shipping origin and dispatch address

The company dispatch and return location is 3923 Jefferson Way, Lexington, KY 40573, United States. Product fulfillment information shown on the product page, checkout, shipping confirmation, or carrier record must remain accurate. We do not use location information to create a misleading impression about fulfillment.

Delays

If we learn that an order cannot be shipped within the stated timeframe, we will notify you promptly. Where required, we will provide a revised estimate and allow you to accept the delay or cancel the unshipped order for a full refund. If we cannot fulfill the order, we will cancel it and issue a prompt refund.

Address accuracy

Check your shipping address before submitting the order. Contact us immediately if a correction is needed. We cannot guarantee changes after processing begins. If a parcel is returned because the address supplied was incomplete or incorrect, we will contact you about reshipment or refund options. We will not charge an additional standard shipping fee unless the failed delivery resulted from inaccurate customer-provided information and applicable law permits the charge.

Split shipments

An order may arrive in more than one parcel. If this happens, you may receive more than one tracking number. Split shipments do not create additional standard shipping charges.

Delivery problems

If tracking shows no meaningful movement for several business days, a parcel arrives damaged, or tracking shows delivery but you cannot locate the package, contact us promptly. We may ask you to check the delivery area, household members, building management, or carrier notice before we open a carrier investigation. We will provide an appropriate replacement or refund when the investigation confirms loss or another fulfillment failure for which we are responsible.

Contact

Shipping support: support@ionvaletech.com

Telephone: +1 850 545 8012. Customer service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding U.S. federal holidays. Messages received outside these hours are handled on the next business day.