Contact

Our customer support team assists with product questions, orders, shipping, tracking, returns, exchanges, refunds, privacy requests, and complaints for Ionvale Tech.

Customer support

Email: support@ionvaletech.com

Telephone: +1 850 545 8012

Customer service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding U.S. federal holidays

Messages received after 6:00 p.m. Eastern Time, on weekends, or on U.S. federal holidays are handled on the next business day.

Business information

Store: Ionvale Tech

Operator: IONVALE DIGITAL GOODS LLC

Kentucky Organization Number: 1651018

Address: 3923 Jefferson Way, Lexington, KY 40573, United States

What to include in your message

For faster assistance, include your full name, order number, the email address used at checkout, a clear description of the issue, and photographs when reporting damage, defects, or an incorrect item. Never send complete payment card numbers, passwords, or Social Security numbers by email.

Returns

Contact us before mailing a return. We provide authorization, the correct instructions, and a prepaid label for eligible returns. Sending an unauthorized parcel may delay identification and processing.

Complaints and dispute assistance

Please contact customer support first. We will review the order records and attempt to resolve the issue directly. We have not appointed a separate consumer mediator. You remain free to use any lawful complaint, payment dispute, regulatory, or court process available to you.