Refund policy

This policy applies to purchases made from Ionvale Tech, the online store operated by IONVALE DIGITAL GOODS LLC. We accept eligible returns requested within 14 business days after delivery and pay the reasonable cost of approved return shipping.

Store operator

Ionvale Tech is the customer-facing online store and trading brand operated by IONVALE DIGITAL GOODS LLC, a Kentucky limited liability company. IONVALE DIGITAL GOODS LLC is the seller of record for purchases made through this store.

Kentucky Organization Number: 1651018

Registered office and business address: 3923 Jefferson Way, Lexington, KY 40573, United States

Email: support@ionvaletech.com

Telephone: +1 850 545 8012

Return window

You may request a return within 14 business days after the carrier records your order as delivered. The return request must be sent before the end of that period. Returns requested after the return window may be declined unless applicable law requires otherwise.

Eligible returns

We accept returns for change of mind, incorrect items, damaged items, defective items, and products that are materially different from their description. For a change-of-mind return, the product should be unused, complete, and in substantially the same condition in which it was received, with original packaging and accessories where reasonably possible.

Opening external shipping packaging to inspect a product does not by itself make the product ineligible. We may reduce or deny a refund only where permitted by law if the product has been used beyond what is reasonably necessary to inspect it, has been damaged after delivery, or is returned incomplete.

Items that cannot be returned

The following items are not returnable unless they arrive defective, damaged, incorrectly supplied, or applicable law requires a return:

· Personalized or custom-made products.

· Gift cards or other non-returnable stored-value products.

· Products marked as final sale before purchase, where such a restriction is lawful.

· Products that cannot safely be resold for hygiene or health reasons after a protective seal has been removed, if this restriction was clearly disclosed before purchase.

· Hazardous materials, flammable liquids, gases, or other products that cannot legally be returned by ordinary mail.

How to start a return

Before sending any item back, contact our customer support team and provide your order number, the item you wish to return, the reason for the return, and photographs if the product is damaged, defective, or incorrect.

Return request email: support@ionvaletech.com

If the return is approved, we will provide return instructions and, where applicable, a prepaid return label. Do not send a return without authorization because an unregistered parcel may not be identifiable or accepted.

Return address

Approved returns are directed to our company return location at 3923 Jefferson Way, Lexington, KY 40573, United States. You must still contact customer support before mailing a return so that we can issue the correct instructions and prepaid label.

Return shipping costs

We pay the reasonable cost of approved return shipping for all eligible returns, including change-of-mind returns. When we issue a prepaid label, you must use that label and follow the carrier instructions. We do not reimburse unauthorized premium, express, international, or alternative shipping services selected without our written approval.

Exchanges

Eligible products may be exchanged within the same 14-business-day return window. Contact us before returning the item. Exchanges depend on stock availability. If a replacement is unavailable, we will issue a refund instead. We pay approved return and replacement shipping costs.

Damaged defective or incorrect orders

Contact us as soon as reasonably possible after delivery if an item is damaged, defective, missing, or incorrect. Include your order number and clear photographs of the product and packaging when available. We will arrange a replacement, exchange, repair, or refund as appropriate, without charging return shipping.

Refund timing

After the returned product reaches us, we will inspect and process the return. If approved, we will initiate the refund to the original payment method within 3 business days after receiving the returned goods. We will email you when the refund has been issued.

Your bank, card issuer, payment service, or Shopify payment provider may require additional time to post the credit to your account. This external processing time is outside our control and is not included in our 3-business-day refund processing period.

Refund amount

Approved refunds include the purchase price and any amount paid for standard outbound shipping. Standard shipping is currently free, so there is normally no outbound shipping charge to refund. We do not charge a restocking fee for eligible returns.

Order cancellation

To request cancellation, contact us immediately. If the order has not been processed for dispatch, we will cancel it and issue a full refund. If it has already shipped, you may use the return process after delivery.

Questions

For return, exchange, or refund assistance, email support@ionvaletech.com.

Telephone: +1 850 545 8012. Customer service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding U.S. federal holidays. Messages received outside these hours are handled on the next business day.