Privacy policy

This Privacy Policy explains how IONVALE DIGITAL GOODS LLC, operating the Ionvale Tech store, collects, uses, discloses, retains, and protects personal information when you visit the store, contact us, create an account, or make a purchase.

Store operator

Ionvale Tech is the customer-facing online store and trading brand operated by IONVALE DIGITAL GOODS LLC, a Kentucky limited liability company. IONVALE DIGITAL GOODS LLC is the seller of record for purchases made through this store.

Kentucky Organization Number: 1651018

Registered office and business address: 3923 Jefferson Way, Lexington, KY 40573, United States

Email: support@ionvaletech.com

Telephone: +1 850 545 8012

Information we collect

Depending on how you use the store, we may collect:

· Identity and contact information, such as name, billing address, shipping address, email address, and telephone number.

· Order and transaction information, such as products purchased, order history, refunds, returns, discounts, and payment status.

· Payment information processed by payment providers. We generally receive transaction confirmation and limited payment details rather than complete card numbers.

· Account information, such as login credentials, saved preferences, and account activity.

· Communications, including customer support messages, return requests, reviews, survey responses, and records of calls or emails.

· Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, approximate location derived from IP, and interaction data.

· Cookie and similar technology data as described in the Cookie Policy.

· Fraud prevention and verification information needed to protect orders, payments, customers, and the store.

How we collect information

We collect information directly from you, automatically through store technology, and from service providers such as Shopify, payment processors, fraud prevention providers, shipping carriers, analytics providers, and advertising partners where permitted.

How we use information

· To process, fulfill, deliver, return, exchange, and refund orders.

· To provide customer support and respond to questions.

· To operate, maintain, secure, personalize, and improve the store.

· To verify payments, prevent fraud, protect legal rights, and enforce store terms.

· To comply with tax, accounting, consumer protection, court, regulatory, and other legal obligations.

· To send service messages, such as order confirmations, shipping updates, security notices, and policy changes.

· To send marketing where permitted and with required consent, and to honor opt-out requests.

· To measure store performance and advertising effectiveness where cookies or similar technologies are permitted.

How we disclose information

We may disclose personal information to service providers that perform functions on our behalf, including Shopify, payment processors, fraud prevention providers, hosting and technology providers, shipping carriers, customer support tools, professional advisers, analytics providers, and advertising partners. They may use information only as permitted by their contracts and applicable law.

We may also disclose information when required by law, to respond to lawful requests, to protect customers or legal rights, to investigate fraud or security incidents, or as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of the business, subject to lawful safeguards.

Shopify

The store is hosted on Shopify. Shopify processes personal information to provide the commerce platform and related services. Shopify may act as our processor or as an independent controller for certain functions. Shopify's own privacy materials explain its practices and available rights.

Cookies analytics and advertising

We and our service providers may use cookies, pixels, local storage, and similar technologies for essential store functions, preferences, security, analytics, and advertising. Where required, optional technologies are used only after consent. You may use the store's cookie controls, browser settings, or legally recognized opt-out signals where supported. More information appears in the Cookie Policy.

Marketing choices

You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us. Opting out of marketing does not stop transactional communications necessary for an order, account, return, security issue, or legal notice.

Sale sharing and targeted advertising

We do not sell personal information for money. Some state privacy laws may define certain analytics or advertising disclosures as a sale, sharing, or targeted advertising. Where those laws apply, you may use the cookie preference tool or contact us to exercise an available opt-out right. We honor legally required browser-based opt-out preference signals where supported.

Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, tax and accounting records, legal compliance, dispute resolution, and enforcement. Retention periods vary by record type and legal requirement. Information is deleted, anonymized, or securely restricted when no longer needed.

Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure. Do not send payment card numbers, passwords, Social Security numbers, or other highly sensitive information by ordinary email.

Your privacy rights

Depending on your state and subject to legal exceptions, you may have rights to request access, correction, deletion, or a portable copy of personal information; to opt out of certain sales, sharing, targeted advertising, or profiling; to limit certain uses of sensitive information; and to appeal a denied request.

To submit a request, email us with the subject line Privacy Request and describe the right you wish to exercise. We may verify your identity before responding. An authorized agent may submit a request where permitted, but we may require proof of authority and identity verification. We will not unlawfully discriminate against you for exercising privacy rights.

Privacy request email: support@ionvaletech.com

Children

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and delete it where required.

International processing

Although we sell only within the contiguous United States, service providers may process information in other jurisdictions. Where required, we use appropriate contractual or legal safeguards for cross-border processing.

Changes to this policy

We may update this policy to reflect legal, technical, or operational changes. The latest version and update date will be posted on this page. Material changes will be communicated when required by law.